Topics included for Keynote Presentations might include, but are not limited to: The Power of Real Communication; Coaching for Higher Retention; Emotional Intelligence at Work; Leadership Values for Success; Chasing Your Passion.
The Power of Real Communication
Get past the daily stumbles over misunderstandings, defensiveness and poor listening. Good communication leads to higher performance. Learn how to maximize your own and your group's potential through more effective communication.
Most professionals report they have several emotionally-difficult conversations each day, some of them so traumatic it leaves them unproductive for some time. This presentation helps participants to learn how to navigate through the murky waters of these intense interactions. Dr. Marcic will help them to:
- Learn to spot a difficult conversation
- Become less defensive when interacting with a difficult person
- Be better at diffusing the intense emotion of the interaction
- Learn how to open dialogue in the face of a heated discussion
- Create more positive outcomes with these interchanges
Through helping people to identify a defensive statement and learning how their own comments can trigger others, participants will become more skilled at keeping conversations in a more productive place. This technique can work either in one-on-one conversations or in group discussions.
Coaching Skills: Employee Turnover Costs Money
Yes, and not only the $100,000 per lost managerial employee, but also company assets, since in the information economy employees' knowledge are part of the assets. Success has been linked by Ernst & Young to an organization's ability to attract and retain the best people. Numerous studies have shown dramatic decrease in turnover when trust and respect are evident—when employees are empowered.
Team leaders who learn coaching skills help create an atmosphere of trust and respect that enables employees to achieve results. Dr. Marcic's stimulating presentation will help participants to better understand how to
- Know the difference between being a coach and a typical boss
- Give helpful and constructive feedback
- Help employees set and achieve goals
- Encourage creativity and productivity
- Create the kind of environment where employees want to work hard
- Learn to deal with difficult employees and turn those relationships into something more positive
- Focus on behaviors that can increase employee retention
Emotional Intelligence at Work
Most managers and staff report they have "difficult conversations"several times a day. These are the interactions that create anxiety, cause excessive conflicts and reduce productivity — and often create an emotional black hole at work. Then there are the stars, who get promoted beyond their ability to manage people, too often ruining whole departments in the process. Research documents how some of the brightest executives get derailed because they lack refined interpersonal skills. In short, our workplaces are crying out for greater emotional intelligence.
Dr. Marcic’s lively presentation takes a hard and honest look at the abilities needed to navigate the swirling emotional waters in the workplace.
Emotional intelligence includes the ability to avoid falling in an emotional abyss with negative employees, the skill to work through difficult conversations and actually turn them into positive problem-solving discussions, and an attitude which defuses emotionalism and unproductive confrontations with workers. Together, these characteristics result in a managerial style in which seemingly unmotivational workers are motivated.
In addition to providing an instrument by which emotional intelligence can be measured, Dr. Marcic will share her research evaluating the emotional level of employees in organizations. That is, do workers behave more like playful and pouty children, like cliquish and rebellious teenagers, or as mature and collaborative adults? About 80 percent of people report their co-workers act like teenagers. No wonder we are having such problems creating high performance organizations. Learn how to increase your emotional IQ and work towards greater success. Help create a workplace with greater vitality and energy, where employees gain greater commitment to their work.
Dr. Dorothy Marcic Shares Important Insights on Emotional Intelligence
- Measure your emotional intelligence
- Avoid emotional blow-ups
- Stop being defensive in meetings
- Learn to appreciate others and increase their motivation
- Turn difficult conversations into problem-solving discussion
Leadership Values for Success
Most of our organizations and schools operate at less than 30 percent of their potential, because employees are not working anywhere near capacity. Demotivation, alienation, political intrigues, and power-lessness are more characteristic of many workers and teachers instead of being more energetic, creative, purposeful, and valued. We are in an economy where organizational assets—employees—can walk out the door, greatly increasing costs resulting from turnover, recruitment and lower efficiency of newer workers.
In a stimulating manner that grabs attention, Dr. Marcic will address leadership skills needed to create organizations that are hospitable to the human spirit, companies that capitalize on people's desires to learn and master new skills, schools that energize teachers rather than demotivate them—workplaces that are high-performance. She will discuss the qualities needed in leaders to help build healthier organizations where both "business" and people are taken care of.
We are moving into the information age, a new paradigm, where new styles of leadership and organizing are needed for success. Research and practice have shown that values-based organizations are often more sustainable than those oriented primarily for profits. In fact, sometimes values-based organizations are more profitable. But it becomes a case of walking the tight-rope of balance between corporate and human values. Complexities of work-life are increasing every year. Pressure mounts to increase profits and shareholder wealth. What too often gets squeezed out, then, are the needs of the very human beings who are responsible for making the company profitable. Later, leaders wonder why productivity is down and turnover up. Dr. Marcic will address the tumultuous changes business faces and how creating a balance between corporate values and human values is actually the route to longer and more sustainable success.
Because this session is about creating new paradigms at work, Dr. Marcic presents the material in a unique way, engaging both left- and right-brains. Combining concepts, data and techniques with the arts, primarily music, she touches both the intellect and emotions of participants, who then gain a deeper learning, awareness and skill-base. The new workforce welcomes creative ways to present material and Dr. Marcic rises to that expectation
Chasing Your Passion (Lessons from a Professor Turned Playwright)
Dr. Dorothy shares her heartfelt message about looking within for the dreams you always had, but didn't pursue—those long-lost hopes that are barely an ember anymore. After being a business professor for 25 years, Dr. Dorothy followed her own long-lost dream of being in the theater and wrote a lecture that had singing. Response was so great, she was asked to present it all over the world. Gradually it morphed into a one-woman theatrical event and then a four-woman musical, and Dr. Dorothy quit her full-time academic career to pursue this new goal, going through her entire life savings in five years.
Just when she was thinking she couldn't sustain it anymore emotionally or financially, she tried one more thing: fly the whole cast from Nashville to South Florida, rent a theater, and invite producers and directors. Out of that, she got two producers interested. It was April 2004. By May there was a contract, in June rehearsals started, and in July the show started. Within weeks it was a sold-out hit in a commercial theater, running ever since in 12 cities, with 2000 performances and over 500,000 audience members. Dr. Dorothy has learned a lot about goals, planning, focus and persistence. She will share what she's learned and help you to chase your own passion.